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FAQ

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Our Guide to your
Frequently Asked Questions

Find quick answers to your questions below, or reach out to our support team for more help!

Last Updated on July 24, 2024

  • General Questions

    Covers the basics of NorthEdgeDigital, its purpose, sign-up process Free Trial, and available resources.

    NorthEdge Digital is an all-in-one AI automation platform that helps marketing teams, agencies, and small businesses work faster and smarter. Using a suite of modules—an Intelligent Research Assistant, on-demand AI Content Generation, real-time Fact-Checking & Plagiarism Detection, plus personalization and analytics—it streamlines repetitive tasks and delivers data-driven insights in one unified dashboard.

    Visit the homepage and click Get A Demo (or enter your email in the banner). Complete the simple registration form. You’ll receive a 7-day trial shortly after granting you full access to all core features—no credit card required.

    During your 7-day trial you can: Generate unlimited AI-powered copy (blogs, social posts, product descriptions) Run research prompts and automated fact-checks Scan content for plagiarism in real time Explore the personalization engine and analytics dashboard Test out integrations and export your drafts to Markdown, HTML, or DOCX

  • Features and Plans

    Includes information on features in the Free Trial, plan flexibility, and compatibility with other software.

    Your 7-day fully unlocked trial includes every core NorthEdge Digital module: AI Content Generation for blogs, social posts, product copy Intelligent Research Assistant that pulls in web data instantly Real-time Fact-Checking & Plagiarism Detection Personalization Engine to tailor copy and recommendations Analytics Dashboard with user, traffic, and conversion insights Integrations with Zapier, Slack, Google Docs, Figma, and more Export to Markdown, HTML, or DOCX No credit card required—test every workflow end-to-end before you commit.

    Yes. From your Billing & Subscription page you can switch between Quarterly, Semi-Annual, or Annual tiers at any time. Upgrades take effect immediately (prorated billing applies). Downgrades apply on your next renewal date. You’ll always only pay for what you need.

    Absolutely. We offer: Native integrations: Zapier, Slack, Google Docs, Figma Payment gateways: Stripe, PayPal, Google Pay Public REST API & Webhooks for custom workflows Content export: Markdown, HTML, DOCX for any CMS or publishing tool

    In-app Notifications: Watch for the “What’s New” banner in your dashboard. Release Notes: Check our documentation site or the “Updates” tab in the platform. Email Alerts: Opt in to our product-update mailing list under Account Settings. Live Webinars: Join our monthly feature-deep-dive sessions—sign up on the Resources page.

  • Security Protection

    Outlines security measures such as data encryption and backup practices to ensure user safety.

    NorthEdge Digital treats your data as its highest priority. We employ end-to-end encryption (TLS 1.2+ in transit, AES-256 at rest), host on SOC 2- and ISO-27001–certified infrastructure, and enforce strict access controls and regular security audits. All customer content is logically isolated per account and never shared without your explicit consent.

    In transit: TLS 1.2+ (HTTPS) with modern cipher suites to protect data between your browser and our servers. At rest: AES-256 on all stored data, including database records, file storage, and backups. Key management: Hosted keys are stored in a hardened, FIPS-compliant key-management system with automatic rotation.

    We perform daily incremental backups and weekly full backups, all encrypted at rest. Backups are stored in geographically redundant data centers to guard against region-level outages. Our retention policy keeps backups for 30 days, allowing point-in-time restores if needed.

    Contact Support Immediately: Email security@northedgedigital.com with a detailed description. Change Your Credentials: Reset your NorthEdge Digital password and any linked API keys. We’ll Investigate: Our security team will perform a forensic review, isolate affected systems, and restore data from backups if necessary. Follow Our Guidance: We’ll guide you through any additional steps—such as rotating secrets or updating integrations—to ensure your environment is fully secured.

  • Customer Support

    Details support options, including self-help resource and contact methods for assistance.

    Email Support: All users can email support@northedgedigital.com and expect a response within 24 hours. Documentation & Tutorials (On-Request): Our detailed guides and video walkthroughs aren’t public yet—email sales@northedgedigital.com with the subject “Documentation Request” to receive them. Enterprise Onboarding & SLA: Semi-Annual and Annual plan customers get a dedicated account manager, live onboarding sessions, and a 4-hour response SLA.

    At this time, our in-depth guides, step-by-step tutorials, and API references are provided on a per-request basis. To receive the materials you need—whether it’s quick-start guides, video walkthroughs, or developer docs—please email sales@northedgedigital.com with the subject line “Documentation Request”, and we’ll send you everything you need.

    Email: support@northedgedigital.com. We’re here to help you get the most out of NorthEdge Digital—don’t hesitate to reach out!

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